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Robert Bosch GmbH (henceforth “Bosch,” “we,” or “us”) appreciates your visit to our websites and mobile applications (collectively also referred to as our “online services”), as well as your interest in our company and our products.


1. Bosch respects your privacy

The protection of your privacy during the processing of personal data, as well as the security of all business data are very important to us. Our business processes take this into consideration. We process personal data that was gathered during your use of our online services confidentially and solely in accordance with the law.

Data privacy and information security are part of our corporate policy.


2. Data controller and contact

The controller responsible for the processing of your data is:

Robert Bosch GmbH

Robert-Bosch-Platz 1
70839 Gerlingen-Schillerhöhe, Germany


Phone: +49 711 400 40990

To assert your rights, report data-privacy incidents, make suggestions and complaints regarding the processing of your personal data, and withdraw your consent, we recommend that you contact our chief data protection officer:

Matthias Goebel
Chief data protection officer
Information security and privacy Bosch Group (C/ISP)
Robert Bosch GmbH
Kronenstraße 22
70173 Stuttgart, Germany

Or use the following link:


3. Processing of personal data

3.1 Categories of data processed

The data processed are communication-related data such as name, phone number, e-mail address, street address, and IP address.

3.2 Processing principles

Personal data consists of all information related to an identified or identifiable natural person, e.g. names, addresses, phone numbers, and e-mail addresses which are an expression of a person’s identity.

We only process personal data when there is either a legal basis to do so or you have given your consent to the processing or use of personal data, e.g. by registering.

3.3 Purposes of processing, legal bases

We and the service providers we contract process your personal data for the following purposes:

3.3.1     Making this online service available

Legal basis: overriding, legitimate interest on our part in direct marketing, as long as this occurs in accordance with data protection and competition law

3.3.2     Making this online service available with registration

Legal basis: fulfillment of a contract or by consent


3.3.3     To investigate faults/errors and for security reasons

Legal bases: fulfillment of our legal obligations with regard to data security and overriding, legitimate interest in resolving faults/errors and in the security of our services.

3.3.4     Safeguarding and defense of our rights

Legal basis: legitimate interest on our part in asserting and defending our rights.

3.4 Newsletter

Within the scope of our Online Offers you can sign up for news-letters. We provide the so-called double opt-in option which means that we will only send you a news-letter via email, mobile messenger (such as, e.g. WhatsApp), SMS or push notification after you have explicitly confirmed the activation of the newsletter service to us by clicking on the link in a notification. In case you wish to no longer re-ceive newsletters, you can termi-nate the subscription at any time by withdrawing your consent. You can withdraw your consent to email newsletters by clicking on the link which is sent in the re-spective newsletter mail, or in the administrative settings of the online offer. Alternatively, please contact us via the contact details provided in the Contact section.

3.5 Registration

If you wish to use or get access to benefits requiring to enter into the fulfillment of a contract, we request your registration. With your registration we collect personal data necessary for entering into the fulfillment of the contract (e.g. first name, last name, date of birth, email address, if applicable, details on the preferred payment method or on the account holder) as well as further data on voluntary basis, if applicable. Mandatory information is marked with an *.

3.6 Log files

Every time you use the internet, your browser transmits certain information, which we store in so-called log files.

We save log files for a short time solely for error tracking and for security reasons (e.g. to investigate hacking attempts) before deleting them. Log files which need to be kept for evidence purposes are not deleted until the relevant incident has been completely resolved and may, on a case-by-case basis, be passed on to investigating authorities.

In log files, the following information in particular is saved:

  • IP address (internet protocol address) of the terminal device which is being used to access the online services;
  • internet address of the website from which the online services have been accessed (so-called URL of origin or referrer URL);
  • name of the service provider which is used to access the online services;
  • name of the files or information accessed;
  • date and time as well as duration of retrieval;
  • amount of data transferred;
  • operating system and information on the internet browser used including add-ons installed (e.g., Flash Player);
  • http status code (e.g., “request successful” or “requested file not found”).


3.7 Data transfer

3.7.1 Data transfer to other controllers

As a matter of principle, your personal data is forwarded to other controllers only when this is required for the fulfillment of a contract, in cases where we or the third party have an overriding, legitimate interest in the data transfer, or when your consent has been given. Information regarding the legal bases can be found in section 3.3 “Purposes of processing and legal bases.” Third parties may also be other companies of the Bosch Group. The transfer of data to third parties on the basis of an overriding, legitimate interest is explained in this data protection policy.

Additionally, data may be transferred to other controllers when we are obliged to do so due to legal provisions or enforceable administrative or court orders.

3.7.2 Data transfer to service providers

We contract external service providers to perform tasks such as marketing services, programming, data hosting, and hotline services. We have chosen these service providers carefully and review them regularly, especially regarding their careful handling and protection of data they have stored. All service providers are obliged to maintain confidentiality and to abide by legal provisions. Service providers may also be other Bosch Group companies.

3.7.3   Transfer to recipients outside the EEA

We can also transfer personal data to recipients located outside the EEA in so-called third countries. In such cases, we ensure prior to the transfer either that the data recipient provides an appropriate level of data protection (e.g. via a decision of adequacy by the European Commission for the respective country or via an agreement based on standard contractual clauses between the EU and the recipient), or that you have consented to the transfer.

You are entitled to receive an overview of third country recipients and a copy of the specific provisions securing an appropriate level of data protection to which you have agreed. To receive this overview, get in touch with us using the details provided in the “Data controller and contact” section (see section 2 above).

3.8   Duration of storage; retention periods

As a general rule, we store your data for as long as necessary for the performance of our online services and the services connected to them, or for as long as we have a legitimate interest in storing the data (for example, we might still have a legitimate interest in postal-mail marketing on fulfillment of a contract). In all other cases, we delete your personal data with the exception of data we must store to fulfill legal obligations (for example, where we are obliged by tax and commercial law to retain documents such as contracts and invoices for a certain period of time).


4. Use of cookies

4.1 General

Cookies are small text files that are saved on your computer when you use one of our online services. Should you access this online service again, your browser sends the cookies’ content back to us, thus allowing us to re-identify your terminal device. Reading the cookies we have set allows us to optimize our online services for you and make it easier for you to use them.

4.2 Disabling and deleting cookies

You can however use your browser to delete all cookies at any time. Your browser’s help function gives information on how to do this. However, this may mean that individual functions are no longer available to you.

On the following webpage, you can also manage and disable the use of cookies by third parties:

As this website is not operated by us, we do not accept any responsibility for it and have no influence over content and availability.

4.3. List of the cookies we use

The following section contains a list of the cookies we use.

4.3.1 Essential cookies

Certain cookies are essential for our online services to work properly. They include:

type: Permanent
The cookie is saved for maximum 12 months or until you remove it manually
This cookie contains your unique session ID and is used for user session identification.

type: Permanent
The cookie is saved for maximum 12 months or until you remove it manually
This cookie contains your unique session ID for secured connections (HTTPS) and is used for user-session identification.

type: Permanent
The cookie is saved for maximum 12 months or until you remove it manually
The cookie is an indicator of whether caching is allowed or not.

type: Permanent
The cookie is saved for maximum 12 months or until you remove it manually
The cookie contains the selected language as an ISO2 country code, for example DE or EN. It is reset when choosing another language in the shop.

type: Permanent
The cookie is saved for maximum 12 months or until you remove it manually
Storage of your consent to the use of cookies for this website.


5. External links

Our online services may contain links to third-party websites that are operated by providers not connected to us. When you click these links, we have no influence on the collection, processing, and use of the personal data possibly transmitted to the third party (such as the IP address or the URL of the site on which the link is located), as the actions of third parties are by nature beyond our control. We do not assume any responsibility for the processing of such personal data by third parties.


6. Duty to disclose information

In the course of our business relationship with you, we require such personally identifiable information as is necessary for commencing and carrying out the business relationship and fulfilling the contractual duties connected with it, or that we are legally obliged to collect. Without such information, we will generally be unable to conclude a contract with you or to carry it out.

When using our online service, it is above all necessary for you to provide your IP address. Without your IP address, we cannot address your terminal device.

When using our contact form and service chat, you have to make such personally identifiable information available as is we need to answer your request and carry out your order. Without such information, we will generally not be able to answer requests, carry out orders, and in some cases bring communications to a close.


7. Security

Our associates and the companies providing services on our behalf are obliged to uphold confidentiality and to comply with all applicable data protection laws.

We take all necessary technical and organizational measures to ensure an appropriate level of security and to protect any data of yours that we process from the risk of unintentional or unlawful destruction, manipulation, loss, change, or unauthorized disclosure or access. Our security measures are constantly being improved in line with technological developments.


8. Your rights

To assert your rights, please follow the instructions provided in section 2 (“Data controller and contact”). In doing so, please provide us with information we can use to personally identify you.




8.1 Right to information and access

You have the right to obtain information from us about whether or not your personal data is being processed, and, where this is the case, to access your personal data.


8.2 Right to correction and deletion

You have the right to demand that we correct inaccurate personal data relating to you and – provided that legal requirements have been met – amend or delete it.

This does not apply to data required for billing or accounting purposes or which is subject to a legal retention period. Where access to such data is not required, however, its processing is restricted (see the following).


8.3 Restriction of processing

You have the right to demand – provided that legal requirements have been met – that the processing of your data be restricted.

8.4 Data portability

You continue to have the right to receive the data you have provided us in a structured, commonly used, and machine-readable format and – wherever technically feasible – to demand that the data be transmitted to a third party.

8.5 Right to object


8.5.1 Right to object based on individual situation


If we process data on the basis of an overriding justified interest of the kind described in this data protection notice, you have the right to object, on grounds relating to your particular situation, at any time to this processing. We will no longer process your personal data unless, in accordance with legal requirements, we can demonstrate compelling and legitimate grounds for their further processing which override your interests, rights, and freedoms, or if their further processing serves to establish, exercise, or defend legal rights.


8.5.2 Objection to data processing for the purposes of direct marketing

In addition, you can object at any time to the processing of your personal data for advertising purposes. Please note that, for organizational reasons, there may be an overlap between your objection and the use of your data in a campaign that is already running.

8.6 Right to withdraw consent

If you have consented to the processing of your data, you can withdraw this consent with future effect at any time. This also applies to withdrawal of consent given to us prior to the enactment of the General Data Protection Regulation (May 25, 2018). This does not affect the lawfulness of the processing of your data prior to withdrawal.

8.7 Right of complaint with supervisory authority

You have the right to submit an appeal to a data protection supervisory authority. For this purpose, you can refer to the data protection supervisory authority, which is competent for your place of residence of federal state or to the data protection supervisory authority which is competent for our group. The data protection supervisory authority responsible for us is the State Officer for data protection and freedom of information of Baden-Württemberg.


9. · Children

Our online services are not aimed at children under 16 years of age.


10. Changes to the data protection notice

We reserve the right to amend our security and data protection measures where required to take account of technological developments. In such cases, we will amend our data protection policy accordingly. Please always consult the current version of our data protection policy, as this is subject to change.

 May 24, 2018